GameDiva.com will issue a full refund to orders cancelled by us due to our mistakes (ex, out of stock items.) Orders cancelled or adjusted by the customer (ex, customer requests to change their shipping address) will be subjected to a 9% administrative fee collected by Amazon.com.

GameDiva.com Return Policy

GameDiva.com is proud of being one of the best merchant in Amazon.com. We are 100% committed to satisfying our customer's needs and we will go out of our way to resolve any issues you may have with our products. However, we cannot accept returns of:

• Any product(s) returned more than 30 days after the purchased date.
  
• Any product(s) that has been opened (taken out of its plastic wrap).
  
• Any product(s) not in its original condition, is damaged, played, or is missing parts.

***IMPORTANT INFORMATION***

In the past, there are a small numbers of buyers who sent us back supposedly defective products, when the products are actually not defective. It turns out that those buyers had a defective system. One of the well-known problem involves a Playstation 2 (PS2) system with a burnt-out or scratched lens. Under such system, colored bottom discs (especially dark colors like blue or black) may be unplayable, even though the system can play non-colored bottom discs without any problem. In such rare cases, we cannot exchange the games because the games are not defective and we will not be able to get a credit from the manufacturer.

We usually do not refund or exchange for non-defective product (ex, you order the wrong product, or your children order a product without your permission.) but we can evaluate the situation in a case-by-case manner thru e-mail (ex, we send you the wrong game.) In such cases, the customer must contact us within 30 days from the date of purchase. The game must be unopened, and must ship back to us after receiving a RMA number from us. Once we receive the item, we will refund or credit the buyer the purchased price only, minus a 15% re-stocking fee or a $5.00 minimum charge to cover our cost.

If a customer receives an incorrect item due to our fault, the customer must contact us within 30 days from the date of purchase to receive a RMA number from us. Once we receive the incorrect item, we will ship out the correct item immediately. A full refund (no re-stocking fee will be charged) can also be sought if the customer choose not to exchange for the correct item. We will reimburse the customer for return shipping costs at USPS First Class shipping rate.

All our products are brand new, except when stated explicitly, therefore they carry full manufacturer warranty. If you open your product and there are missing materials or malfunction items, your product will be covered by the manufacturer warranty, please contact the manufacturer directly.